Frequently Asked Questions
What is UGo-2?
UGo-2 is a mobility product sales website created to help customers shop for mobility scooters, power wheelchairs, and related mobility products with confidence.
UGo-2 is connected with the caring team behind UGo Mobility, a trusted Oahu-based mobility rental company.
Is UGo-2 the same as UGo Mobility?
UGo-2 is focused on mobility product sales.
UGo Mobility is focused on mobility scooter, wheelchair, and mobility equipment rentals in Oahu, Hawaii.
If you are looking for rentals, please visit:
What products does UGo-2 sell?
UGo-2 sells mobility products such as:
- Mobility scooters
- Travel scooters
- Power wheelchairs
- Lightweight power chairs
- Mobility accessories
Product availability may change based on inventory, manufacturer availability, and customer demand.
Can I buy a mobility scooter online?
Yes. Customers can shop available mobility scooters through the UGo-2 website and complete checkout online once payments are set up.
If you are unsure which model is right for you, we recommend contacting our team before ordering.
Can someone help me choose the right product?
Yes. Choosing mobility equipment can feel overwhelming, and we are happy to help.
Call:
855-456-4846
Our team can help you compare important details such as:
- Weight capacity
- Portability
- Travel range
- Turning radius
- Comfort
- Transport needs
- Indoor or outdoor use
- Battery type
- Product weight
- Heaviest piece
What should I consider before buying a mobility scooter?
Before buying a mobility scooter, consider:
- Your height and weight
- Where you plan to use it
- Whether you need it for indoor or outdoor use
- How far you need to travel on one charge
- Whether it needs to fit in a vehicle
- Whether you can lift the heaviest piece
- Whether you prefer 3-wheel or 4-wheel stability
- Seat comfort
- Turning radius
- Storage space
- Battery and charging needs
If you are not sure, please contact us before purchasing.
What is the difference between a 3-wheel and 4-wheel mobility scooter?
A 3-wheel mobility scooter usually has a tighter turning radius and can be easier to maneuver in smaller spaces.
A 4-wheel mobility scooter usually provides more stability and may feel more secure for outdoor use or longer rides.
The best choice depends on the customer’s comfort, balance, lifestyle, and where the scooter will be used most often.
What is the difference between a mobility scooter and a power wheelchair?
A mobility scooter usually has handlebars, a tiller, and a larger turning space. It is often chosen for customers who can sit upright, steer with their hands, and transfer on and off the scooter safely.
A power wheelchair usually uses a joystick and may be better for customers who need tighter maneuverability, more support, or easier control in smaller indoor spaces.
If you are not sure which one is better, our team can help you compare.
Are portable scooters easy to transport?
Many portable mobility scooters are designed to disassemble into smaller pieces for easier transport.
However, customers should always check the product specs, especially:
- Total weight
- Heaviest piece
- Folded or disassembled size
- Battery weight
- Vehicle storage space
Not every scooter is easy for every person to lift, so it is important to review the heaviest piece before buying.
Do all scooters fit in a car trunk?
No. Some scooters are compact and designed for transport, while others may require a larger vehicle, SUV, van, or ramp.
Before buying, check:
- Scooter length
- Scooter width
- Total product weight
- Heaviest piece
- Whether it disassembles
- Your vehicle’s trunk or cargo space
Do the scooters come assembled?
Assembly may depend on the product, manufacturer, delivery method, and fulfillment option.
Some products may arrive partially assembled or require basic setup. Larger products may require freight delivery or special handling.
Please check the product page or contact us before ordering if assembly is a concern.
Do you offer local pickup?
Local pickup may be available for select products by appointment.
If local pickup is available, UGo-2 will confirm pickup instructions after the order is reviewed.
Please do not arrive for pickup until your order and pickup time have been confirmed.
Do you offer local delivery?
Local delivery may be available for select products and locations.
Delivery availability may depend on:
- Product type
- Customer location
- Scheduling availability
- Delivery route
- Product size and weight
- Advance notice
Delivery fees may apply.
Do you ship mobility scooters and power wheelchairs?
Shipping may be available for select products, depending on product size, weight, manufacturer availability, and shipping destination.
Some larger mobility products may require freight shipping or special delivery arrangements.
If shipping is not automatically available at checkout, please contact us before ordering or our team may contact you after purchase to confirm shipping options.
How long does shipping take?
Shipping time depends on the product, manufacturer availability, destination, and shipping method.
Some items may ship quickly, while larger mobility products may require additional processing, freight scheduling, or manufacturer fulfillment.
Shipping times are estimates and are not guaranteed unless specifically confirmed in writing.
What if my product arrives damaged?
Please inspect your product as soon as it arrives.
If your item arrives damaged, defective, or incorrect, contact UGo-2 as soon as possible.
Please provide:
- Order number
- Customer name
- Product name
- Photos of the product
- Photos of the packaging
- Description of the issue
Damage should be reported within 48 hours of delivery whenever possible.
Can I return a mobility scooter or power wheelchair?
Returns may be accepted only when the item meets our return requirements and the return is approved in advance by UGo-2.
Return requests must be made within 7 days of receiving the product, unless a different return period is stated on the product page or required by law.
Products must generally be unused or in like-new condition, complete with all parts, manuals, chargers, batteries, accessories, and original packaging when possible.
Please review our Return and Refund Policy before ordering.
Are there restocking fees?
Approved returns may be subject to a restocking fee.
Restocking fees may help cover inspection, processing, repackaging, manufacturer return costs, and administrative handling.
For mobility scooters and power wheelchairs, a restocking fee may apply even if the product is unused.
Are shipping fees refundable?
Original shipping, delivery, pickup, setup, handling, or freight fees are generally non-refundable unless the return is due to an error by UGo-2 or a confirmed issue covered by our policy.
Customers may also be responsible for return shipping costs.
Do products include a warranty?
Many mobility products may include a manufacturer warranty.
Warranty coverage varies by product and manufacturer.
Warranty may not cover:
- Misuse
- Accidents
- Water damage
- Improper charging
- Unauthorized repairs
- Normal wear and tear
- Exceeding weight capacity
- Damage during transport
- Use outside manufacturer guidelines
Please review the product page or contact us for warranty details.
Can UGo-2 give medical advice?
No. UGo-2 does not provide medical advice, diagnosis, treatment, or prescriptions.
Our team can provide general product guidance, but customers should consult a qualified healthcare provider, therapist, physician, or mobility specialist when medical guidance is needed.
Can I pay online?
Yes. Once online payments are set up, customers can complete purchases through Shopify checkout using available payment methods.
Available payment options may include credit cards, debit cards, Shop Pay, PayPal, or other payment methods shown at checkout.
Can I call before ordering?
Yes. We encourage customers to contact us before ordering if they are unsure which product is right for them.
Call:
855-456-4846
Do you rent mobility scooters too?
UGo-2 is for product sales.
For mobility scooter, wheelchair, powerchair, or transport chair rentals in Oahu, please visit:
UGo Mobility provides rentals for vacationers and residents across Oahu with advance notice.
How do I contact UGo-2?
You can contact us here:
Phone: 855-456-4846
Website: https://ugo-2.com
Email: custumercare@ugo-2.com