Terms of service

Terms of Service

Last updated: May 4, 2026

Welcome to UGo-2. These Terms of Service explain the rules and conditions for using our website, purchasing products from our online store, and interacting with our services.

UGo-2 is a mobility product sales website connected with the caring team behind UGo Mobility. We offer mobility scooters, power wheelchairs, and related mobility products to help customers choose equipment that supports comfort, independence, and everyday mobility.

By visiting our website or purchasing from UGo-2, you agree to these Terms of Service. If you do not agree, please do not use this website.

1. Website Use

You agree to use this website only for lawful purposes. You may not use this website in a way that could damage, disable, interfere with, or disrupt our store, checkout, payment system, or customer experience.

You agree not to:

  • Submit false or misleading information
  • Use the website for fraudulent purchases
  • Attempt to access restricted systems
  • Copy, scrape, or misuse website content
  • Interfere with website security
  • Use our website or products for illegal purposes

2. Product Information

We do our best to provide accurate product descriptions, images, specifications, prices, availability, and other details.

However, product information may occasionally contain errors, omissions, outdated details, or manufacturer changes. UGo-2 reserves the right to correct errors, update product information, change prices, or cancel orders affected by incorrect information.

Product images are for general reference. Actual products, colors, accessories, packaging, and features may vary depending on manufacturer updates or availability.

3. Mobility Product Selection

Mobility scooters, power wheelchairs, and related products should be selected carefully based on the user’s needs, weight capacity, environment, transportation needs, comfort, and intended use.

UGo-2 may provide general guidance to help customers compare products, but the final purchase decision is the customer’s responsibility.

Customers are responsible for reviewing product specifications before purchase, including but not limited to:

  • Weight capacity
  • Seat size
  • Product weight
  • Heaviest piece
  • Travel range
  • Turning radius
  • Indoor or outdoor suitability
  • Transport requirements
  • Battery information
  • Warranty coverage
  • Shipping or delivery requirements

If you are unsure which product is right for you, please contact us before placing an order.

4. Medical Disclaimer

UGo-2 does not provide medical advice, diagnosis, treatment, or medical prescriptions.

Information on this website is for general educational and shopping purposes only. Customers should consult a qualified healthcare provider, therapist, physician, or mobility specialist when medical guidance is needed.

Purchasing a mobility product from UGo-2 does not replace professional medical advice or evaluation.

5. Orders

When you place an order, you agree that all information provided is accurate and complete.

UGo-2 reserves the right to accept, reject, cancel, or limit any order for any reason, including but not limited to:

  • Product unavailability
  • Incorrect pricing
  • Suspected fraud
  • Payment issues
  • Shipping limitations
  • Incomplete customer information
  • Errors in product information
  • Orders placed from unsupported locations

If we cancel an order after payment has been processed, we will issue a refund according to our refund process.

6. Pricing and Payment

All prices are listed in U.S. dollars unless stated otherwise.

Payment is required at checkout unless another payment arrangement has been approved by UGo-2.

We may accept payment methods such as credit cards, debit cards, Shop Pay, PayPal, or other payment options made available through Shopify or approved payment providers.

UGo-2 reserves the right to update prices, promotions, discounts, and product availability at any time without prior notice.

7. Taxes

Applicable taxes may be calculated and collected at checkout based on the order, customer location, product type, and legal requirements.

Customers are responsible for any taxes, duties, fees, or charges that may apply to their purchase.

8. Shipping, Delivery, and Pickup

Shipping, delivery, or pickup options may vary by product, location, availability, and fulfillment method.

Some mobility products may require special shipping, freight delivery, local delivery, or pickup arrangements due to size, weight, or handling requirements.

UGo-2 may contact customers after purchase to confirm delivery details, shipping requirements, or pickup instructions.

Customers are responsible for providing accurate shipping and contact information. UGo-2 is not responsible for delays, failed deliveries, additional fees, or returned shipments caused by incorrect or incomplete customer information.

Shipping timelines are estimates only and are not guaranteed unless specifically stated in writing.

9. Product Availability

Products may be limited in quantity and subject to availability.

UGo-2 reserves the right to discontinue products, change available models, update product options, or limit quantities at any time.

If a product becomes unavailable after purchase, we may contact you to offer an alternative, backorder option, cancellation, or refund.

10. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Some products may be final sale, non-returnable, or subject to manufacturer return rules, restocking fees, inspection requirements, or condition requirements.

Customers should review the Refund Policy before placing an order.

11. Warranty

Some products may include a manufacturer warranty. Warranty terms vary by product and manufacturer.

UGo-2 may help customers understand warranty information, but warranty coverage is generally provided by the manufacturer unless otherwise stated.

Customers are responsible for reviewing warranty details before purchase.

Warranty coverage may not apply to damage caused by misuse, neglect, accidents, unauthorized repairs, improper charging, water exposure, normal wear and tear, or use outside manufacturer guidelines.

12. Customer Responsibilities

Customers are responsible for:

  • Choosing a product suitable for their needs
  • Reviewing specifications before purchase
  • Using products safely and according to manufacturer instructions
  • Following charging, storage, and maintenance guidelines
  • Inspecting products after receipt
  • Reporting shipping damage or product issues promptly
  • Providing accurate contact, billing, and delivery information
  • Understanding return, warranty, and shipping limitations

13. Safe Use of Products

Mobility products should be used responsibly and according to manufacturer instructions.

Customers should not exceed product weight limits, operate products in unsafe conditions, modify products without authorization, or use products in ways not intended by the manufacturer.

UGo-2 is not responsible for injuries, damages, accidents, or losses caused by improper use, unsafe operation, unauthorized modifications, neglect, or failure to follow manufacturer guidelines.

14. Website Content

All website content, including text, images, graphics, logos, layouts, product descriptions, guides, and other materials, belongs to UGo-2, UGo Mobility, product manufacturers, or licensed content providers.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without written permission.

15. Third-Party Links

Our website may contain links to third-party websites, including payment processors, shipping providers, manufacturers, social media platforms, or UGo Mobility.

UGo-2 is not responsible for the content, privacy practices, terms, security, or actions of third-party websites.

16. Limitation of Liability

To the fullest extent permitted by law, UGo-2, UGo Mobility, our owners, employees, contractors, partners, suppliers, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, or use of mobility equipment.

This includes, but is not limited to:

  • Loss of use
  • Lost profits
  • Injury or property damage caused by misuse
  • Delivery delays
  • Product unavailability
  • Website interruptions
  • Manufacturer defects
  • Customer selection errors
  • Third-party service issues

Some jurisdictions do not allow certain limitations of liability, so some limits may not apply to you.

17. Disclaimer of Warranties

The website and products are provided as available, subject to manufacturer warranties and applicable law.

UGo-2 does not guarantee that the website will be uninterrupted, error-free, secure, or always available.

Except where expressly stated, UGo-2 makes no additional warranties, express or implied, regarding products, website operation, product suitability, or customer outcomes.

18. Indemnification

You agree to indemnify and hold harmless UGo-2, UGo Mobility, our owners, employees, contractors, partners, suppliers, and service providers from claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of the website
  • Your purchase or use of products
  • Your violation of these Terms
  • Your misuse of mobility equipment
  • Your violation of law
  • Your infringement of any rights of another person or business

19. Privacy

Your use of this website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect personal information.

20. Changes to These Terms

UGo-2 may update these Terms of Service at any time. Changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of the State of Hawaii and applicable United States law, without regard to conflict of law principles.

Any disputes related to these Terms, this website, or purchases from UGo-2 will be handled according to applicable law.

22. Contact Us

For questions about these Terms of Service, please contact us:

UGo-2 / UGo Mobility Customer Care Team
Phone: 855-456-4846
Website: https://ugo-2.com
Email: custumercare@ugo-2.com