Privacy policy

Privacy Policy

Last updated: May 4, 2026

UGo-2 values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, purchase products, contact us, or interact with our online store.

UGo-2 is a mobility product sales website connected with the caring team behind UGo Mobility. Our goal is to help customers shop for mobility scooters, power wheelchairs, and related mobility products with confidence.

By using this website, you agree to the collection and use of information described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our website, place an order, contact us, create an account, submit a form, or interact with our store.

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order details
  • Product preferences
  • Messages or questions you send to us
  • IP address
  • Device and browser information
  • Website activity, such as pages viewed and products visited

Payment information is processed through secure third-party payment providers. UGo-2 does not directly store full credit card numbers.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Accept online payments
  • Provide customer support
  • Contact you about your order
  • Help you choose the right mobility product
  • Arrange shipping, delivery, pickup, or product-related follow-up
  • Improve our website and shopping experience
  • Send order confirmations and updates
  • Respond to questions or consultation requests
  • Prevent fraud and protect our business
  • Comply with legal, tax, accounting, and security obligations

We may also use your contact information to send marketing messages, product updates, or special offers when allowed by law or when you have opted in. You may unsubscribe from marketing emails at any time.

3. Shopify and Third-Party Services

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell products and process orders online.

When you use our store, Shopify may collect and process personal information as part of operating the website, checkout, payments, fraud prevention, analytics, and related services.

We may also use third-party services for:

  • Payment processing
  • Shipping and delivery
  • Email communication
  • Analytics
  • Advertising
  • Customer support
  • Fraud prevention
  • Website performance

These third parties may access personal information only as needed to perform their services.

4. Payment Information

When you place an order, your payment information is handled by secure payment processors. We may receive limited payment-related details, such as payment status, transaction confirmation, and billing information, but we do not directly store your full credit card number.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Support shopping cart and checkout features
  • Analyze website traffic
  • Understand how customers use our site
  • Improve product pages and customer experience
  • Support advertising or remarketing, if enabled

You can manage or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

Shopify also provides customer privacy tools and settings that can help merchants manage privacy requirements and cookie-related preferences.

6. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when needed to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Delivery partners
  • Email service providers
  • Website analytics providers
  • Marketing platforms
  • Professional advisors, such as accountants or legal advisors
  • Government or legal authorities when required by law

We only share information as needed for business, legal, security, or customer service purposes.

7. Customer Communications

We may contact you by email, phone, text message, or other available contact methods regarding:

  • Orders
  • Payments
  • Shipping or pickup
  • Product questions
  • Customer support
  • Consultation requests
  • Important updates about your purchase

If you opt in to marketing, we may also send promotional emails or product updates. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

Customers should also protect their account login details, passwords, and personal devices.

9. Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and business records.

We may retain order and transaction records as required by law or legitimate business needs.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of certain marketing communications
  • Request information about how your data is used or shared
  • Limit certain types of data processing, where applicable

To make a privacy request, please contact us using the contact information below.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

12. Links to Other Websites

Our website may contain links to third-party websites, including UGo Mobility, social media pages, manufacturer websites, or payment/shipping providers.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

13. UGo Mobility Rentals

UGo-2 is focused on mobility product sales. If you visit UGo Mobility for mobility scooter or wheelchair rentals in Oahu, your interaction with that website may be subject to separate privacy practices or policies.

Rental Website: https://ugomobility.com/

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

For privacy questions, requests, or concerns, please contact us:

UGo-2 / UGo Mobility Customer Care Team
Phone: 855-456-4846
Website: https://ugo-2.com
Email: custumercare@ugo-2.com